Grievance Redressal
How to raise a complaint about Saga Foundation, its staff or its programmes — and what happens after you do.
What happens to a grievance
Every complaint is recorded and acknowledged. Nothing is closed without a written outcome to the person who raised it.
You raise it
Through the form below, by email, by post, or in person at any office. Anonymous complaints are accepted, but we cannot report an outcome back if we have no way to reach you.
It is recorded and acknowledged
Every grievance is logged on receipt and acknowledged at the address you provide.
It is examined
The complaint is examined by someone not involved in the matter. Complaints of sexual harassment or concerning a child are treated confidentially and as a priority, as the law requires.
You receive a written outcome
The finding and any action taken are communicated in writing.
You can escalate
If the outcome is unsatisfactory, it can be escalated to the Board of Trustees, listed under Leadership & Governance.